Online Warranty Claim System

The US ServTec Online Warranty Claims system allows warranty claims to be filed electronically, without unreliable paperwork or postage delays.  The Online Warranty Claim system is straightforward and simple to navigate, and a warranty claim can be entered and submitted for processing in a matter of minutes.

Claims estimated to total less than $300.00 can be filed right away.  Claims that may exceed $300.00 require a pre-authorization code which can be obtained from US ServTec's Warranty department by phone during regular business hours.

Next, the person filing the claim can log in to the system with his or her Dealer Number and Web Password.  The VIN of the unit is entered next, followed by the estimated amount of use, either in hours, miles, or kilometers.  Lastly, if the unit is unsold, and not registered to a customer, check the New Unsold Unit box to verify this.

Next, after the VIN and registration records are instantly verified, the Claim Type can be selected, followed by the Estimated Fail Date and the Repair Date.

The main form works like a digital version of a typical US Servtec warranty claim form.  Parts and Labor codes are entered one at a time and totaled automatically.  To switch between entering parts and entering labor, click no the tab labeled either Calculate Part Cost to add parts, or Calculate Labor Cost to add labor.

Adding parts by part number.  First, enter the part number...

...then, enter the quantity, and click Submit Part for Claim.  It will be added in to the claim total.

To add labor codes to a claim, first select a category for the repair job.  Use the scroll bar to the right of the categories to find the correct one, then click and select it.

Next, choose the proper job from the selected category and click Add Labor Cost to Claim.  The labor code will be added automatically, as well as the extended cost from the hours given for the job and the posted labor rate.

More parts and labor may be added for the claim for this unit.  Different units will require separate claims to be filed.  If the total cost exceeds $300.00, the Pre-Authorization Code will be required to continue.  It can be obtained by calling US Servtec's warranty department during business hours.  If the claim is complete, click the button labeled I'm Done - Complete my Claim to continue.

Lastly, US ServTec will require contact information for the person filing the claim, should the Warranty department have any questions.  In the Comment area, a brief description of the job is required, as well as any other pertinent information.  Additionally, by clicking Upload Image for Claim, up to three photographs can be attached to the claim, if necessary.

After submitting the claim, US ServTec's Warranty Department will review the submitted claim and take appropriate action as quickly as possible.